Sometimes these things can happen. For your iOS device, we have some steps to help fix this. If you feel there is a mistake after trying the below, please select 'Submit a Request' above to open a troubleshooting ticket.
1. Please sign out of the app.
2. Force-close and then re-launch and try signing back in.
3. If that doesn't work, try uninstalling and reinstalling the app.
However, if you realize you don’t have this network in your current TV service package, then you will not be able to access all the content that the GO app offers. There are still loads of free content that you can access without a subscription under the ‘Unlocked Episodes’ section!