Oh no, that's no good! Here are some steps that we think will help fix this issue. If the app still won't load after trying these steps, please select 'Submit a Request' above to open a troubleshooting ticket!
1. Try uninstalling and reinstalling the app first, if you haven't already done so
2. If that doesn't work and you are using Android, try clearing data and cache on your device, below is a link that better explains how to do this.