Oh no, that's no good! Here are some steps that we think will help fix this issue:
1. Try uninstalling and reinstalling the app first, if you haven't already done so
2. If that doesn't work and you are using Android, try clearing data and cache on your device, below is a link that better explains how to do this.
If the app still won't load after trying these steps, please contact us via the 'Submit a Request' option!