If you receive an error message stating there is no internet connection, try testing your internet is working properly by using another device with the same internet connection to load a webpage or app.
If you still experience issues connecting, please try the following steps:
- Close the GO app or browser window
- If you are using a web browser, Android device, Fire TV or Fire TV Stick, clear your device's cache and data
- Open the GO app, or reload the browser page and start watching the video again
If the issue persists, please Submit a Request and include the following information:
- The device you were using to stream
- The current app version that is installed
- The current system version installed on your device